NOTE: IF YOUR PACKAGE ARRIVES DAMAGED OR BROKEN YOU MUST NOTIFY US WITHIN 24HRS OF TAKING DELIVERY OF THE PARCEL OTHERWISE INSURANCE CLAIMS CANNOT BE MADE AGAINST.
WE WILL NOT REPLACE YOUR GOODS UNLESS YOU HAVE INFORMED US WITHIN 24HRS OF BREAKAGES.
BULK AND WHOLESALE ORDERS ARE EXEMPT FROM FLAT RATE SHIPPING. POSTAGE QUOTE WILL BE PROVIDED AND CHARGED ACCORDINGLY.
The use of this website and its administration is provided to you out of goodwill, if you cannot abide by and respect our requests, please refrain from using the site.
All images on this site remain the property of FM Personalised Creations.
NO images are to be used from our site without our consent under any circumstances. They remain our intellectual property and will not be used to display on your business pages.
We do not keep or share any payment details with third parties.
The information you provide for your account details will not be shared with third parties* and is used purely for our ordering and delivery system. Only your delivery details such as address and phone will be shared with *delivery providers
Terms and Conditions
Please keep your delivery address updated at all times as this will be the address it is delivered too, not the address attached to PayPal. We will not be held accountable for you leaving the wrong address on your order.
There will be variations to products slightly to those on the website, this is due to each item being custom made especially for you.
If an item is spelt incorrectly on your order (incorrect spelling on your behalf) we will replace it at a fee incurred by you. Unless it is our fault, then we will replace it free of charge.
Refunds will not be given for “change of mind”. We will do our best to provide a replacement item, IF the problem with your product is due to our fault.
We will not replace an item because you do not like the look of it, the font or the style. This is up to you to decide correctly BEFORE ordering.
Fonts and styles may change slightly or look different to a displayed item due to us have too shrink, stretch, resize or reposition things to make your product look proportional
Every customised item is different as they are all designed from scratch. They will all be within the approx. same sizes etcetera although may differ slightly.
Our sizing is judged by the first letter (capital). If an items states cm in height, it is likely to be cm for the remaining letters. All letters will be in proportion.
All orders are final and cannot be cancelled once paid for.
Lost or Damaged Parcels
FM Personalised Creations will not be held responsible for lost or damaged goods while in transit. Once your order has been shipped it is out of our control. However, if in the event an item is lost or damaged we will supply the customer with as much detail of the carrier as possible.
The customer can then outline any correspondence in relation to questions and concerns about a missing item or damaged goods directly to the carrier. Shipping fees are non-refundable. We do pack our parcels secure to ensure no damages occur, but unfortunately this may still happen at times. The way you open your package matters also, so please take care when doing this.
We aim to get orders out to our customers as fast as possible and after they have left our premises, we have no control of the timeframes. Once we have booked in your order with the postage carrier you will receive an email with tracking details.
The delivery times may not always accurate and this is out of our control.
In the event that your account information is not kept up to date and your parcel is sent to the wrong address, we will not be held responsible. This includes your PayPal address also.
We will not replace your order. If your order is sent back to us due to wrong address or if you do not contact the relevant courier/Australia post after they have attempted delivery, we will re-ship it to you at your own cost.
ALL PRICES ARE SHOWN IN AUSTRALIAN DOLLARS